Cancellation and Refund Policy for Super Fresh
At Super Fresh, we strive to provide a hassle-free shopping experience. However, we understand that situations may arise where you need to cancel or request a refund. Below is our policy for cancellations and refunds:
1. Order Cancellation
- Before Shipping: You can cancel your order within 24 hours of placing it. Simply contact our customer service team via email or phone with your order details.
- After Shipping: Once the order has been shipped, cancellations are no longer possible. However, you may opt for a return after receiving the product.
2. Eligibility for Refunds
Refunds are applicable in the following cases:
- If the product received is damaged or defective.
- If the wrong product is delivered.
- If the product is lost during transit.
3. Refund Process
- To initiate a refund, contact us within 48 hours of receiving the product.
- Provide proof of purchase and details about the issue (e.g., photos for damaged or defective items).
- Upon approval of your request, refunds will be processed within 7-10 business days via the original payment method.
4. Return Policy
- Returns are accepted for unused and unopened products in their original packaging.
- You must request a return within 7 days of receiving the product.
- Once the returned product is inspected and approved, we will initiate your refund.
5. Non-Refundable Items
Refunds are not applicable for:
- Used products or products not in their original condition.
- Items marked as "Final Sale" or "Non-Returnable."
- Shipping fees or expedited delivery charges.
6. Exceptions
In case of special circumstances (e.g., recurring defects or incorrect deliveries), we will evaluate the situation and provide resolutions on a case-by-case basis.
7. Contact Us
For cancellations, returns, or refunds, please reach out to us:
- Email: care@superfreshindia.in
- Phone: Â 8076590242
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Address:Â
A-70A, SECTOR 10, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
